1. Introduction
Calivora Pro ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how it is stored, how we protect it, who it may be shared with, your rights over your data, and how to contact us with privacy requests.
By using the Calivora Pro application ("App"), you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the App.
2. Information We Collect
2.1 Account Information
- Name and display name
- Email address
- Login method (e.g., email/password or third-party authentication)
- User ID and account identifier
2.2 Profile and Wellness Information
- Age and date of birth
- Gender
- Height and weight
- Fitness goal and diet preference
- Activity level
- Wellness preferences
- User-selected condition or wellness modes, such as PCOS, diabetes support, thyroid management, hypertension management, pregnancy mode, fasting mode, Ayurveda mode, or similar personalisation modes
2.3 Food and Nutrition Data
- Food logs, meal history, and food diary entries
- Calories, macronutrients, and micronutrients
- Water intake and hydration tracking
- Weight tracking over time
- User-entered notes and meal descriptions
- Favourite foods and custom food entries
- Meal plans generated or saved by you
2.4 AI Analysis Data
- Food images submitted for AI-based analysis
- Voice or text food entries submitted for analysis
- AI-generated food estimates, nutritional breakdowns, and meal suggestions
- Confidence labels or accuracy scores attached to AI results
- User corrections and edits made to AI-generated results
- Feedback provided on recommendations
2.5 Device and Usage Data
- Device type and model
- Operating system version
- App version
- Crash logs and error reports
- Diagnostic and performance data
- App usage events and feature interaction data
2.6 Payment and Subscription Data
- Subscription status and plan type
- Purchase history and transaction reference numbers
- Billing period and renewal dates
Important: Calivora Pro does not directly collect, store, or process full payment card details, bank account information, or complete payment credentials. All payment processing is handled securely by trusted payment processors. We receive only confirmation of purchase, subscription status, and transaction identifiers.
2.7 Optional Permissions and Integrations
- Camera access: used only when you scan or capture food images for AI analysis.
- Microphone access: used only when you use voice-based food logging.
- Photo library access: used only when you select food images from your device.
- Notification permission: used only to send reminders, alerts, and wellness nudges you have configured.
- Device health or wellness integration data: used only when you explicitly grant permission to integrate with your device's health or wellness platform.
You may revoke any permission at any time through your device settings. Revoking a permission may limit certain features of the App.
3. How We Use Your Data
We use your data to provide, maintain, and improve the App. Specifically, we use your information to:
- Create and manage your account and user profile
- Provide food logging, meal tracking, and nutrition analysis features
- Generate AI-based food analysis, nutritional estimates, and personalised meal suggestions
- Personalise your calorie, macronutrient, and wellness recommendations based on your profile and goals
- Sync your data across your devices
- Improve App reliability, performance, and user experience
- Process subscriptions, purchases, and billing
- Send reminders, notifications, and wellness alerts that you have configured
- Detect crashes, technical issues, misuse, and security incidents
- Provide customer support and respond to your enquiries
- Meet our legal, regulatory, fraud prevention, and safety obligations
4. Where Your Data Is Stored
- Some data is stored locally on your device to enable offline access and faster performance.
- Some data is stored on secure cloud infrastructure used by Calivora Pro and its trusted cloud service providers.
- Cloud storage is used to enable account synchronisation, backup, cross-device access, and personalised recommendations.
- Data transferred between your device and our servers may be encrypted in transit using industry-standard protocols.
- We implement reasonable technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction.
Security Notice: While we take reasonable steps to protect your data, no internet-based service can guarantee absolute security. We do not claim that your data is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. AI and Automated Processing
- Calivora Pro may use trusted AI processing partners to analyse food images, process voice or text food entries, and generate meal suggestions and nutritional estimates.
- We do not intentionally include your personal identifiers (such as your name or email) in AI processing requests unless it is strictly necessary to deliver the service.
- AI-generated outputs — including food identification, nutritional estimates, meal suggestions, and calorie counts — may be inaccurate, incomplete, delayed, or unsuitable for your specific circumstances.
- You should review and edit AI-generated food results before saving them to your log. AI results are not guaranteed to be correct.
- AI guidance provided by Calivora Pro is intended for general informational wellness purposes only and is not a substitute for professional dietary or medical advice.
6. Health and Medical Disclaimer
⚕ Important: Calivora Pro is a wellness information application. It is NOT a medical device. It does NOT provide medical advice, diagnosis, treatment, cure, prevention, or prescriptions. Condition-specific or wellness modes (such as PCOS, diabetes, thyroid, hypertension, or pregnancy modes) are general wellness guidance tools only and are NOT medical management programmes.
Always consult a qualified healthcare professional, doctor, registered dietitian, or other licensed health professional before making changes to your diet, exercise, supplements, or health management, especially if you have any medical condition, are pregnant or breastfeeding, take medications, have known allergies or food intolerances, or are dealing with an eating disorder or body image concern.
Always consult a qualified healthcare professional, doctor, registered dietitian, or other licensed health professional before making changes to your diet, exercise, supplements, or health management, especially if you have any medical condition, are pregnant or breastfeeding, take medications, have known allergies or food intolerances, or are dealing with an eating disorder or body image concern.
7. Sharing of Your Data
We do not sell your personal health or nutrition data. We may share your data with trusted third parties only where necessary to operate, improve, or protect the App, including:
- Trusted cloud service providers: for data storage, backup, and infrastructure services
- Third-party authentication providers: to support secure login and account management
- Analytics and crash reporting providers: to improve App stability and performance
- Payment processors: to handle subscription purchases and billing securely
- AI processing partners: to deliver food analysis and personalised recommendations
- Customer support tools: to manage and respond to support requests
- Legal and regulatory authorities: where required by law, court order, or applicable regulation
- We do not sell personal health or nutrition data to third parties for advertising purposes.
- We do not knowingly collect or share the personal data of children without required verifiable parental or guardian consent.
8. Your Rights
Subject to applicable laws in your region, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and personal data.
- Food log and wellness data deletion: Delete specific food logs, meal entries, or wellness data within the App.
- Data export: Export your data where supported by the App.
- Permission withdrawal: Revoke camera, microphone, or health integration permissions through your device settings.
- Notification opt-out: Disable notifications through the App or your device settings.
- Analytics opt-out: Opt out of optional analytics where supported.
- Privacy requests: Contact our support team to submit privacy requests.
Users in certain regions may have additional rights under applicable data protection laws, including the India Digital Personal Data Protection Act (DPDP), the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), or other applicable legislation. This Privacy Policy does not constitute legal advice. If you have questions about your specific legal rights, please consult a qualified legal professional.
To submit a privacy request, contact us at: calivorapro@gmail.com
9. Data Retention
- We retain your data for as long as your account is active or as needed to provide the App's services.
- If you delete your account, we will delete or anonymise your personal data within a reasonable period, unless retention is required for legal, fraud prevention, security, tax, billing, dispute resolution, backup, or regulatory compliance purposes.
- Some anonymised or aggregated data may be retained indefinitely for statistical and product improvement purposes. This data cannot be used to identify you.
10. Children and Minors
- Calivora Pro is intended for users above the minimum legal age required in their region.
- Minors below the applicable age of consent in their region should use this App only with the knowledge and consent of a parent or legal guardian.
- The App should not be used to provide weight-loss programmes, medical management, or condition-based guidance to minors without supervision from qualified medical or dietary professionals.
- If we become aware that we have collected personal data from a minor without verifiable parental consent, we will delete that data promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page, and where appropriate, by notifying you through the App. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: calivorapro@gmail.com
- Legal Entity: Sharoidtech
- Governing Jurisdiction: India
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